Shipping
This website offers its products for the Spanish territory, including the Balearic Islands, Canary Islands, Ceuta and Melilla, Continental Portugal (Azores and Madeira are not included), Germany, France, Continental Italy (Sicily, Sardinia and Capri are not included), Austria, Belgium, Gibraltar, Holland, Luxembourg, Poland, Czech Republic, Denmark, Hungary, Slovenia, Sweden, Slovakia, Ireland, Romania, Estonia, Finland, Lithuania, Latvia, Croatia, Serbia, Norway, Bulgaria, Turkey, Greece and Cyprus. Our delivery service only covers the territories defined here.
The products purchased on our website will be delivered to the shipping address or delivery specified by the user during the purchase process, or may be picked up by our store in the case of having selected the option "Store Pickup". In order to process an order and send it (or pick it up) HoeNalu must have verified that it has been paid in full.
Delivery services are carried out in collaboration with several logistics operators, depending on the area or type of product purchased. In none of the cases, a product can be served in PO Boxes, hotels or non-permanent addresses.
We do our best to keep the stock up-to-date, but in case of not having availability some products may be delayed within the defined delivery period, in any case we will always contact via email to keep you informed of your order and be able to communicate the deadline where we can send you the items you have purchased.
All orders are processed in a maximum time of 24 hours on weekdays, so an order requested on a Friday, Saturday or Sunday, will be processed on Monday. At the time of processing and under normal operating conditions, delivery times vary from 2 to 5 working days within mainland and from 4 to 15 working days for the rest of the areas where deliveries can be made. In any case, the maximum term to deliver the order, unless the parties agree otherwise, is thirty (30) days from the day following receipt of the order confirmation and payment of the same. In the case of requiring any customs management, the delivery time may be altered and will always be communicated to the client.
For orders that include fixed paddles and/or composite boards of 9' or over please see the restrictions section.
The shipping costs for each order will be indicated during the purchase process and not before being confirmed by the user. These shipping costs are not included in the price of the products and are governed by the following:
Destinations where we ship:
If you wish to pick up your order directly in our warehouse, you must select “Store Pickup” while placing your order. Bear in mind that even if you entered a shipping address in the appropriate field, if you select “Store Pickup” your order will not be shipped. Store Pickup orders do not incur any shipping fees.
Free Shipping:
Restrictions on shipments of rigid Stand Up Paddle boards:
All rigid Stand Up Paddle boards usually exceed 3 meters in length and due to limitations of the carriers it may not be possible to get them to the delivery address specified by the customer. Therefore, the following restrictions or conditions on shipments will apply:
The products purchased on our website will be delivered to the shipping address or delivery specified by the user during the purchase process, or may be picked up by our store in the case of having selected the option "Store Pickup". In order to process an order and send it (or pick it up) HoeNalu must have verified that it has been paid in full.
Delivery services are carried out in collaboration with several logistics operators, depending on the area or type of product purchased. In none of the cases, a product can be served in PO Boxes, hotels or non-permanent addresses.
We do our best to keep the stock up-to-date, but in case of not having availability some products may be delayed within the defined delivery period, in any case we will always contact via email to keep you informed of your order and be able to communicate the deadline where we can send you the items you have purchased.
All orders are processed in a maximum time of 24 hours on weekdays, so an order requested on a Friday, Saturday or Sunday, will be processed on Monday. At the time of processing and under normal operating conditions, delivery times vary from 2 to 5 working days within mainland and from 4 to 15 working days for the rest of the areas where deliveries can be made. In any case, the maximum term to deliver the order, unless the parties agree otherwise, is thirty (30) days from the day following receipt of the order confirmation and payment of the same. In the case of requiring any customs management, the delivery time may be altered and will always be communicated to the client.
For orders that include fixed paddles and/or composite boards of 9' or over please see the restrictions section.
The shipping costs for each order will be indicated during the purchase process and not before being confirmed by the user. These shipping costs are not included in the price of the products and are governed by the following:
Destinations where we ship:
- Spain (peninsula), Balearic Islands and Portugal (except Azores and Madeira)
- Canary Islands, Ceuta and Melilla
- Rest of Europe, divided in 6 zones (Z):
- Z1: Germany, France
- Z2: Italy (except Serdeña, Capri and Sicily), Austria, Belgium, Gibraltar, Holland, Luxembourg
- Z3: Poland, Czech Republic, Denmark, Hungary
- Z4: Slovenia, Sweden, Slovakia, Ireland, Romania, Estonia, Finland, Lithuania, Latvia
- Z5: Croatia, Serbia, Norway, Bulgaria
- Z6: Turkey, Greece and Cyprus
If you wish to pick up your order directly in our warehouse, you must select “Store Pickup” while placing your order. Bear in mind that even if you entered a shipping address in the appropriate field, if you select “Store Pickup” your order will not be shipped. Store Pickup orders do not incur any shipping fees.
Free Shipping:
- Spain (peninsula): All orders to deliver in Spain (peninsula), which are greater than € 100 will have free shipping.
- Balearic Islands and Portugal (except Azores and Madeira): All orders to deliver in Balearic Islands and Portugal (except Azores and Madeira), which are greater than € 100 will have free shipping except for packages sizes Extra Large/Long or Extra Extra Large/Long that may require special shipping (you can check it in your cart).
- Free Shipping for the rest of Europe: Free shipping for orders over 400,00 € including VAT, except for packages sizes Paddle, Large/Long, Extra Large/Long or Extra Extra Large/Long.
- Spain (peninsula): Free shipping for orders over € 100.00 including VAT.
- Balearic Islands and Portugal (except Azores and Madeira): Free shipping for orders over € 100.00 including VAT except for packages sizes Extra Large/Long or Extra Extra Large/Long that may equire special shipping (you can check it in your cart).
- Spain (peninsula), Balearic Islands and Portugal (except Azores and Madeira): Shipping costs € 10.00 for orders under € 100.00 including VAT.
- Canary Islands, Ceuta and Melilla: Shipments to the Canary Islands, Ceuta and Melilla, require special treatment due to their management in Customs both for the departure of the Peninsula and entry into the different locations. They will have a base shipping cost of € 42.35 for orders with small packages. If the order includes a large accessory, the cost will increase to € 58.08 per shipment. If the order includes an inflatable board, the cost will be € 96.80 per shipment. In case of including or having a SUP board of measures less than 12'will have a total cost of shipping will be € 242.00 and for orders that include a board with a size greater than or equal to 7' and smaller than 10' the total cost of shipping will increase to € 363.00. For shipping of boards with a size greater than or equal to 10' please contact us. If the client has a carrier to manage the shipment, we require that you contact HoeNalu before placing the order
- Free Shipping for the rest of Europe: Free shipping for orders over 400,00 € including VAT as long as the order does not include a product wich package size is either Paddle, Large/Long, Extra Large/Long o Extra Extra Large/Long.
- Shipping costs for the rest of Europe: For orders that do not apply for free shipping, shipping costs will apply as per the following table:
Package Size Z1 Z2 Z3 Z4 Z5 Z6 Very Small 20 € 23 € 30 € 30 € 45 € 69 € Small 25 € 31 € 38 € 39 € 55 € 72 € Medium 39 € 43 € 48 € 55 € 63 € 131 € Large/Long or Paddle 80 € 90 € 100 € 110 € 130 € 250 € Extra Large/Long Request a quote Extra Extra Large/Long Request a quote
We recommend that if you have any questions you contact us
Package size are as follows:- Very Small: Small accessories, clothing or wetsuits, weighing less than 2 kg
- Small: Small packages weighing more than 2 kg and less than 10 kg, including, for example, 3-piece paddles
- Paddles: They correspond to fixed Paddles whose packaging has a length greater than 199 cm
- Medium: Corresponds to medium-sized packages such as: inflatable boards, small surfboards, kitesurf or wingfoil boards, kites, wings and adjustable paddles
- Large/Long: For boards up to 7´ (with packaging equal to or less than 215 cm in length)
- Extra Large/Long: For 7´ up to 10´ (with packaging equal to or less than 330 cm)
- Special dimensions or Extra Extra Large/Long: For boards larger than 10´ (with packaging greater than 330 cm)
- If the client has a carrier to manage the shipment, we require that you contact HoeNalu before placing the order
Restrictions on shipments of rigid Stand Up Paddle boards:
All rigid Stand Up Paddle boards usually exceed 3 meters in length and due to limitations of the carriers it may not be possible to get them to the delivery address specified by the customer. Therefore, the following restrictions or conditions on shipments will apply:
- The carrier will only be obliged to leave the package in the building's doorway or entrance of an address, he will not be obliged to take it to any room, going up or down stairs.
- For the case of boards greater than or equal to 9'(with approx. 3.15m packaging), the customer may be required to go to the warehouse or delegation that the carrier estimates to return to the board. The client may request a budget for the extra cost of home delivery, which once approved by the customer, will have to pay to manage delivery at home. This may affect the delivery times.
- Due to the large size of boards of 10' or more, and that not all carrier offices have appropriate vehicles for these package sizes, for shipments of these products the system may only offer "Store Pickup", in that case should be consulted.
