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The purchase of all I bought was relatively easy and straightforward and any queries or questions I had were answered straight away.
No problems as we are new on the SUP cant say much about prices. We recieved the product when promissed. And staff in shop extreamly helpfull.
The goods were exactly as expected, arrived in impeccable state and perfectly packaged
Any issue with order, and everything was according what you can find at the website
Everything came perfect, well packed and did arrived pretty fast to Portugal. You have winned a client. Thanks!
professional staff - great advice - great service
Price was competitive. Good to buy locally
Items as advertised, low prices and quick service.
Very professional as always. top price and top service.
The website was great however the order form would not accept my personal information which led to several calls to the company and multiple attempts to place my order. However through all this the customer service was quick to respond, friendly and apologetic. My purchasing process was no smooth but because of the response it was positive. Unfortunately issues arose again when my order arrived as it was missing parts. The customer service representative responded immediately and ordered the missing items as soon as he could and apologized. These last items have yet to arrive but I understand this is not the fault of HoeNalu but rather the delivery service. HoeNalu has maintained contact with me and kept me updated on their efforts to get me the remaining items. I want to commend the representative and company for their quick helpful and friendly response to issues. I would recommend this company to others.
Good price for good stuff.
Great help in an emergency when my SUP valve was faulty
No problems and I was able to get the board I was looking for
No problems. You helped me pick the right SUP for me.
Very fast delivery. Perfect holiday purchase
Very happy fantastic service and fantastic vproducts we love Red products so happy to have this shop close by.
The shipment has been punctual and the product is appropriate to my needs.
I thought the system would fit perfectly but the surprise is that you depend totally on the dimensions of the bow or stern of your board to fit and mine do not fit well. This means that the basket that should hold the front part moves and not grabbing well is not comfortable or easy
I already had some glasses of that brand and they are fantastic. Good lenses, polarized, with magnet in the area of the nose very comfortable to use and to take them comfortably when removed. Very comfortable Safety pins Thanks hoenalu for sending emails with useful information about your products (I was looking for these elastik glasses and I found an email announcing them). All perfect.
Fast service. All OK
The product is what was acquired. Very fast delivery
The seller was very attentive and at all times was interested in the follow-up. There was a problem with the transportiste, and he solved it satisfactorily. The product was not available, and the seller offered me another very varied range where I found one that was perfect. In short, everything very well. And it is not the first time that I bought in Hoenalu nor sure that the last one.
The consultations were quickly answered, personalized attention, everything arrived perfect, quickly and the recommended material fits me perfectly with what I needed. Just perfect.
The product corresponded exactly with the description. The price is adjusted and there was no problem. All perfect.
Buy a Remo that on the web said to check your availability. I called and I'm perfect and fast. In 24 hours in Remo at home
All right, they helped me put everything I needed, to take the board ready for surfing. Only one But. Some of the screws that hold the side wings were threaded. and it can not be squeezed. I would also need the purchase invoice, since in the end I was not sent by email. Thank you . a greeting
Everything arrived in perfect conditions, very competitive price, they also solved doubts and advised me correctly, in fact, I was able to navigate the weekend thanks to the personal involvement of their employees.
The experience has been very good, since from the beginning I felt accompanied in the election, thanks to the team and specifically to Norberto for his attention, since he knew how to respond kindly to all those questions he asked, which were not few. As well as in the agility of the order and delivery. I am grateful to you for your involvement. Everything was very satisfying and very personal. My feeling with the purchase and the treatment of the store was exquisite, in all the times I contacted, as well as safe, and recommended. Congratulations !!!!!
Picked up in the store as always they attend you and advise great. I recommend 100%
The next day I had the product at home. It was what I expected even at a reasonable price. After using it I would have liked to buy a shorter size. But electronically those things can not be .. Greetings.
Nothing to comment because everything has gone perfectly
The product that I acquired is just what I expected, I did not receive the two tapes at the same time, but it was not a problem given that they answered me with a call super fast and in no time I got the other, very efficient and kind.
In my case, the purchase went directly to the store. I was able to take my board at the same time and I am 100% satisfied with the purchase I made, they advised me perfectly. Regarding the price, a wide range of prices is offered, so it will depend on the use that you are going to give the material and what you want to spend.
Everything Perfect, cool detail the gift stickers
Impeccable service and the best prices.
I bought some anti-theft straps for the paddle and everything came to me in a day, the only one with respect to the material is that the keys are quite flimsy
I recommend buying on this page. The treatment received is perfect and the shipment of the product from one day to the next.
Currently I do not buy anything related to SUP without consulting HoeNalu. Impeccable products and prices, always with great service and customer service.
All right, great advice and delivery in record time.
Good product. Just what i was looking for
Perfect, very good care and advice in two days had the order. Perfect, thanks
There was no problem, curiously or with the transport company that you use, with which other times I have had, no problems but a little precarious service, with you as always very well attended.
Fast delivery and according to the expected
Very happy with the attention received, I had urgency with delivery times for a trip and some questions with the fan and they took care of me perfectly, both Mar and Florian.Logistica well organized and after-sales service very fast. Very good attention from the whole team. VERY RECOMMENDED
Always very well advised and by the best. Highly recommended.
I contacted by email, first, and then by phone and they gave me advice and guidance on what to buy. I'm very happy. Although the products for its high quality has a high price, prices are cheaper than other online stores I found ... I would like to point out that the workers are very attentive and kind and comply with the delivery time, 24 hours have taken me to arrive the products. A 9
Very good customer service, good prices. Recommended 100%.
Super fast and effective I ordered it on a Thursday at noon and on Friday I was already at home and very good price
quick, easy, I bought it from you because they had already told me that everything is perfect, without it .......
By contacting me repeatedly to verify the purchase of a few euros of 25 euros shows that you not only worry about selling but to keep customers satisfied. That says a lot about your company. I will definitely trust you again.
Super profesional el atendimento
I have checked several things and I have always had very good attention, advice and price.
There was a manufacturing fault with my board and Florian sent me a new one with no problem. super happy.
Excellent service and assistance.
Well all good except as I mentioned in the mail that I send to you this week by the board below the container bag loses the liquid. I wanted to use it in competition last Sunday, in the CMS test of Torrevieja and I could not, it was all My degree of satisfaction has to do with this. If it were not for this I would mark the maximum score .. The truth is that I hope you can change it
The queries I made were answered at the time, on the web have secure payment, the package was well wrapped and protected. By mistake they sent me another, I called them and the same day they were sending me the one I had chosen. At the reception I delivered the wrong one for its return. I am very satisfied with HoeNalu.
Resolution of doubts, speed and quality, a premium service !!
All right nothing to object ...
Very satisfied, good service and very friendly staff
Product 10, at a reasonable price and a very fast shipment
Very happy with the service, comfortable web to buy and very fast delivery time.
Very good shop, good prices and advice 10
As expected, the quality and unbeatable order delivery times.
The product arrived very fast. The repair kit did not come and they told me they would send me one without problem.
Very satisfied with the purchase through this store, very fast and cheap. Highly recommended, I will certainly repeat in future occasions
Amazing service in the store. The guy Norberto, really took his time and explained all the differences between the boards. We found the perfect family and new beginners board and it works perfect!
As always, I have used your store, the service is excellent and the products arrive quickly. The advice is unbeatable.
Good prices and attention
Everything arrived well. The rowing does not have the quality of the board and does not have the quality that the board
Everything perfect. Check before purchase and they recommended what I needed. The simple purchase process. Transportation took time to bring it and they worried about calling me to see if I had received it. A 10! Now to the water !!!
An excellent bag. Shipping was very fast.
I arrive on time. Very well packaged
Everything arrived well and in good condition
It fit what I wanted and I advised that table ask for me and my peke. Now to use them a lot!
The product arrived as expected without any problem and within a period of time said
Speed and quality at a good price
AS EXPECTED, FAST AND AT A GOOD PRICE
I received a professional treatment, well advised, I arrived quickly and well the tables and when assembling them, Florían was very kind helping me away. In short, a great purchase with an excellent service.
All correct and as planned.
The shipping arrived fast and in good condition, great attention.
we got the wrong paddle but they fixed it right away
Los empleados fueron muy útiles y hablaron en inglés para ayudarme aún más. Agregaron pegatinas y aletas extra a mi orden, lo que fue una agradable sorpresa. El envío fue muy rápido y gratis. Las tablas que pedí llegaron tal como se anuncian. ¡Esta fue una gran experiencia de compra!
It ran all as expected, very fast in sending the order. I recommend
In my particular case I had the opportunity to visit the physical store in Marbella where he assisted me and advised me in a very professional, kind and attentive Florian. The products I finally bought were exactly what I was looking for and needed. Thanks again, Florian
My experience with Hoenalu has been excellent. Buy a PaddleSurf table without knowing that it came without rowing because it was from a meeting. As I did not have a rowing ninidea, I opened a chat and Norberto answered me, he resolved my doubts and offered me a discount that I could not say no. :)
I bought two products, a super cool mystic cap live and a waterproof bag that unfortunately comes without the black bandolier, I would like to please send it to me. Thank you very much
The product was recommended by the experts of Hoenalu, the indications to solve doubts about the size were good, the product was what I expected, good price, and arrived on time.
Fast shipping, everything is correct
Very serious and professional. I recommend
All perfect, very satisfied.
If all very well, above the order.
Excellent products at very competitive price. Quickly process the order and send it. Pity the appalling SEUR Service that stains such a positive experience.
Everything arrived in excellent condition, good price, and was everything that I expected
I had doubts about the sizing, you should have the neoprene sizes in centimeters, thanks to the boy who answered me by mail, he could solve my doubts, but on your page, the detailed carvings do not appear, to buy a garment, especially a neoprene, that's fundamental
The paddle you buy is as described in the ad, so everything is correct in that sense. The offer of a custom-made down jacket is an important detail that I really liked. Although I think that for purchases of a certain amount is almost mandatory, but others would not. You yes, and it is to be appreciated. Therefore, in future purchases, of course I will take you into account.
Excellent product quality and very good price, Black Week price. Delivery was faster than any other purchase made in Portugal.
They worried about looking for the oar I wanted despite not having stocks at that time in Spain. They already booked it for me when the container had not arrived yet. Thank you very much.
Everything arrived as I was informed and on the announced date.
All original unbeatable treatment
I wanted to buy a SUP board and Florian had the patience to show me the tables with the characteristics I was looking for. We would raise them to see their weight, etc.
I was looking for those straps and they showed them to me and showed me. Very kind treatment.
Very good purchase, very happy and it is exactly what I was looking for.
It has been very easy to buy in Hoenalu. Thanks to Norberto for his guidance at all times, ready to resolve my doubts always. I have had a very good experience. Regards
Service and shipping 5 stars, from the purchase to arrive everything impeccable
Very happy with the products, they are what I expected and quality is good price.
The product arrived within the indicated period. At all times, very kindly, they advised me to choose the table I was looking for.
I arrived perfectly and sooner than I expected. The best price I found on the internet. No problem. It was the product I expected. Thanks for everything.
All the products arrived perfectly and in 48 hours. I have made several purchases and I have always been happy. Everything is as shown in the online store.
The roll brought part of the face of the adhesive separated from the paper, with which there were areas that have not stuck well to the table. I had to use loctite. Otherwise all good, very fast delivery.
All perfect very well advised and the price very balanced
Very easy to place your order
I found on your page the keel you were looking for, very complete product information, fast shipping and good information throughout the purchase process, I will definitely buy again on this page when you need it
Fast, effective ... recommended
Everything arrived in excellent conditions, good price, and it was everything that I expected, the table I have tried several times and it is a mile and I am in love with it.
It has been super easy to buy with your advice. I have called a lot of times and you are always so kind and clearing all the doubts you may have.
Without any problem. The order arrived perfect the day after doing it.
as always great
Everything was correct. A very personal and pleasant treatment.
Good product and fast shipping
All ok without problem
At all times I felt attended and great with the purchase, all in due time. To recommend and repeat in the case of having to make another purchase.
I have bought several times from Hoenalu, they have always answered me perfectly, the service is the fastest, the quality products, to date, and a couple of years ago I bought them, I have never had any problems, nor with the times of delivery, or with the merchandise received. Mahalo
Very happy ... the table is amazing and the offer is unbeatable. ....thanks guys
The attention very good from the first hour, offer adjusted to my budget, and my needs, good treatment, and delivery on time, unbeatable material.
I had a problem when choosing a product and they quickly solved the problem sending me another article in a vwloz and effective way. Good management of material and good product. a 10
The products have exceeded my expectations (especially the cover) and the great service. The only pity is that the courier took too long to deliver the order
All impeccable, with nothing to point.
I picked it up on the shop store; Everything was ready on my arrival and I could not be better better organized.
I had doubts about the size of the table I bought and called several times to advise me, the attention and advice were very good, I really liked the willingness to advise. Very good service and delivery was in 24 hours.
Easy to choose the products for the complete information of the web, comfort for the different payment options and speed because I received the order in 24 hours in perfect conditions. It's my first order and it will not be the last.
Fast and efficient
I received the order earlier than expected. I could not see the product physically because it was under order but I do not regret having let me advise by store staff. Everything without setbacks and very well. Maybe I regret not having bought there before.
Everything perfect, speed in the shipment and immediate response to the doubts that have arisen. Very satisfied and totally recommendable.
Everything perfect and fast. Thank you
Attention by all the employees unbeatable in both advice and after-sales service.
Fast shipping, good price. I find it very useful
Hello, the purchase arrived perfectly. The only one "but" it would be that the surfer doubts of blue color, it became discolored from the first day. I suppose it will be due to some manufacturing defect in said model since the other does not have that problem. As for the grip, for now I have not installed it. Greetings Jorge.
The purchase was very good. We really liked the table.
Very happy ! I was impatient for the new toy and then I had it. fast and easy. Excellent service and price.
Speed. Professionalism Good value for money. Total confidence
All perfect ! Deal, dates, happy
The best kindness and ease, call by phone and then place my order 24 hours at home
I am very happy with the service, I thought it would take longer and in two days I received it at home. The quality of the product and price seem good to me. I would buy again in this store without hesitation.
The product arrived well packed in boxes and in optimal conditions The packs of the sups, were perfectly protected and in their respective bags
Very kind in the consultations prior to purchase. The product arrived right away. Exceptional after-sales service in resolving doubts, they even sent me an explanatory video made by them. Enchanted with HoeNalu
Excellent leash and very comfortable
Everything perfect, I had to make a change and it was solved in a fast, efficient and most satisfactory way for the client, a real pleasure guys. Excellent treatment, good information and very competitive prices. As I say everything perfect
All perfect. Being able to chat with them helped me a lot.
They advised me well. They responded very quickly to the emails that I sent them. Once the package came out it arrived fast and in order. The SPS 11.6 Touring table comes with everything, perhaps the shovel is the loosest of the set. I expected the board a little more stable (comparing it with mine: RedPaddle 13,2 EXPLORER) but my wife (and her 60kg) seems perfect for weight-maneuverability-course and how the board was for her because it was a success.
This time unbeatable. The management of Florian has been impeccable. More than talking to a commercial, it seemed like I was dealing with a friend.
The purchase came to me very quickly. The price is somewhat expensive for what it is.
I ASKED HIM ONE FRIDAY AND ON MONDAY I HAD IT, GREAT
From the store they sent me photos to be able to better evaluate the purchase.
Excellent treatment received from the sellers, sending me all the information I requested very quickly (photos and videos included) very satisfied in general, very top store!
Tutto bene, price, product, delivery, advice during the purchase, ease of payment, continue like this ...
I was looking for this product for several pages and here I found it at the best price The shipment was very fast The straps are super secure with the lock and can not be cut 100% recommended product and if it is in hoe nalu the best price is guaranteed
Fast and easy. Excellent atention.
Client for a few months, super happy, Florian always very attentive.
Thanks to the advice and advice of professionals and enthusiasts of this sport I can share that I made a purchase adjusted to what I was looking for a very stable and balanced wave board in the short time I have with my new board I am enjoying and progressing rapidly. I advise 100% to all those who are interested in buying any type of material.
I am delighted with the purchase made in HoeNalu. I had doubts about the paddle surf board I had to buy and in the chat they advised me perfectly. They even accelerated the shipping process because I was running a bit fast. The table came to me very quickly and meets expectations perfectly.
Everything has been very easy, costumer service top service with Mar, speed and resolution with excellent service. I would definitely recommend it and I'll buy it for sure! Congratulations!
Every day you do it better and faster. At Toro SUP we are very satisfied with your work and the treatment is always excellent. A hug.
Everything perfect, and in record time.
Unbeatable service. Fast and perfect shipping. 24h The product is marvel, with many details and a lot of quality, I expected that being inflatable gave less feeling of robustness.
Perfect advice, the board is just what I was looking for.
All right, very very fast, good attention. I only have good things to say. I was quite surprised at the speed and attention.
Very professional, fast, everything great.
People involved and pending the order from the minute 0 until the delivery the unbeatable prices, the packaging and the presentation very good, I will continue buying here without a doubt
I ordered a hard-to-find refill. The delivery had to be urgent. They found it and delivered it on time. Professionals and personalized treatment. They got involved with my problem and they fixed it for me. THANK YOU
Everything perfect, arrived the next business day.
After a great advice, the purchase has satisfied me very positively. Many thanks to Florian and his entire team.
Speed and good price.
Versatile board, it can work as unique, very stable on walks. Maneuverable in waves. Happy
Fast shipping, original product. good price. Very satisfied with the purchase.
Perfect. Price and Windsup. Shipping in less than 48 hours
Good advice. Fast delivery.
I arrived very quickly and it was what I expected ... I need to try it in the water ... the price seems a little high
Good treatment, advice and price.
All right, expected product and fast delivery
Everything is fine. Very fast. recommendable
All perfect. The fastest possible shipment (less than 36 hours).
Florián has been perfect in the advice and to make me a very good price. Thank you.
All a wonder! Very professional and gentle! The board a Phenomenon !!!!
Very bad communication from hoenalu. They do not advise you. You have to be on top. you feel abandoned
The purchase made arrived within the established deadlines and everything was correct. I really liked the speed in answering my questions by email before the purchase, it helped me to decide.
I am satisfied with the purchase I made, it was what I wanted and I was well advised by you.
I really liked the treatment and the help that was given to me when I could not place the order and call by phone. Thank you very much and thank you very much for the speed of the shipment.
They were two inscriptions and the thing was agile and easy
Very pleased with the telephone attention and the answer by e-Mail
Product exactly like in your description. Good price. I had a question about an element of the board (masthead) that was immediately clarified.
No problem. How I expected it.
The pack arrived only with the board and without the paddle or leash I had requested but I contacted the store and they sent me another package that arrived a couple of days later. Overall I'm super happy with Honealu and the Starboard Whopper 2016 board is a total pass. Thank you!
The price was the cheapest and as I said was fast.
It couldn't be faster. Products according to expectations Was good
The product was as expected. Although he did not arrive at the agreed time.
I have tried the table, it seems very stable and manageable. It was a good buy.
As always fast and professional service, easy, without leaving your house.
It came to me very quickly, that's what I was looking for. Price a little expensive, but the product is of good quality and aesthetically good.