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In order to contact HoeNalu, please fill out the following form. You can send suggestions, general requests or order-related enquiries.

We try our upmost to answer as soon as possible, so after you have contacted us you can expect to hear back from us in the next 24 business hours.

Fill out all the required fields and specify the reason for your query. In case you have problems with an order, remember to include your order's number in the appropriate field.
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Basic information on data protection
In HoeNalu, of Waterman Store, S.L, we have adapted our data protection management system to the provisions of the General Regulation 2016/679, of April 27, 2016, of Protection of Personal Data.

In virtue of this, the personal data that is provided to us by the people who are related to our organization and are data holders: customers, suppliers, our own and collaborating personnel and others related, will be subject to security measures whose activities of treatment are related in a register of activities responsibility of Waterman Store SL and that it is available to the Spanish Agency for Data Protection.

Regarding our compliance with the regulations, the basic information about the processing of data collected through this form is as follows:

Responsible: Waterman Store S.L.
Purpose: Address inquiries raised by users, send commercial communications according to the interests of the requestor or requests received, manage orders through our virtual store, physical and / or any communication channel that we handle email, phone , whatsapp or messaging in the social profiles of the company.
Legitimation: Consent of the interested party.
Recipients: Our hosting or hosting providers and communication or mailing management.
Rights of the holders of the data: Access, rectify, delete, limit, port and oppose the processing of data. To exercise the title you can contact us by email to the address or to our physical address.

You can consult additional and detailed information about Data Protection in our Legal Disclaimer