Returns

Right of withdrawal for consumers and users

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired the the material possession of the goods

To exercise the right of withdrawal, you must You notify us: Waterman Store, S.L (hoenalu.com) at C/ Madera 9A, Pol. Ind. La Ermita, Marbella 29603 - Málaga. Telephone: 951 204 184 and email help@hoenalu.com.
You will be able to You may use the model withdrawal form below, although its use is not mandatory.
You also have the option of completing and electronically sending the model withdrawal form or any other unequivocal declaration through our website https://hoenalu.com/en/returns. If you use this option, we will inform you without delay on a durable medium (for example, by email) of receipt of said withdrawal.
 

Consequences of withdrawal

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the (less expensive ordinary delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, it will not incur in no expense as a result of the reimbursement.
We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on condition is met first. You must You return or deliver the goods directly to us or to hoenalu.com C/ Madera 9A, Pol. Ind. La Ermita, Marbella 29603 - Málaga, without any undue delay and, in any case, no later than within 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. It will be considered The deadline will be met if you return the goods before said deadline has expired.
You must You will bear the direct cost of returning the goods.
It is estimated that this cost is approximately 15 euros for small accessories and clothing, 30 euros for inflatable surfboards, kitesurfs and SUPs and 150 euros for rigid SUP boards. These figures are indicative and give a maximum estimated value.
 

Exceptions to the right of withdrawal

The right of withdrawal will not be applicable to contracts that refer to:

• The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.
• The supply of goods that may deteriorate or expire quickly.
• The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.

 

Model withdrawal form

(You should only complete and send this form if you wish to withdraw from the contract)

Waterman Store, S.L - C/ Madera 9A, Pol. Ind. La Ermita, Marbella 29603 - Málaga, telephone: 951 204 184 and email: help@hoenalu.com.